As a valued member of the Culligan family- we appreciate the trust you place in us. As of 3/24/2020, the States of Wisconsin and Michigan (in which Kaat’s Culligan operates) have issued “Safer at Home” orders. Culligan is considered an “Essential Business” and we are operating normal business hours and services during this time. We have made alterations to our standard operations to ensure the safety of customers, our employees, and the community. We are closely monitoring Coronavirus (COVID-19) and following the current guidance from the leading government and health authorities to ensure we are taking the right actions for health and safety.
Please also know that we continue to maintain our high standards for safety and cleanliness. In addition to practicing preventative measures to reduce the spread of germs within our facilities, we remain vigilant in upholding these practices and will take additional precautions as recommended by the CDC and WHO and local governments.
Here are a few changes we’ve made to continue to serve you:
- We have closed our front offices for walk in traffic but are still open for product pick up.
- We are delivering product but are leaving that product outside the door or entrance whenever possible and we are not taking signatures on the delivery or service work. If you have empty bottles, please leave them outside for exchange. Please communicate any issues with salt or water delivery with our office prior to delivery so we can ensure you are serviced properly.
- We are asking that service technicians adhere to the social distancing standard of 6’, so we are asking that customers have a door or access into the home or business that does not require close contact with you- if a door/entry can be left open, that will help adhere to that distance.
- We are asking that our service and route teams wear gloves as available
We continue to monitor this evolving situation and will keep you informed of future updates.
Thank you- and we wish you good health and safety, Your Kaat’s Culligan Water Team